Front of House Supervisor VA

Overview

Anabas Welcome is a premium guest‑experience specialist dedicated to creating warm, seamless, and memorable moments across corporate environments. Rooted in five‑star hospitality principles, we elevate every interaction—from arrival to farewell—through thoughtful service, intuitive anticipation, and an unwavering commitment to delivering exceptional guest experiences. Our purpose is simple: to bring the art of hospitality into the workplace, crafting environments where clients, visitors, and colleagues feel genuinely welcomed, cared for, and valued.

We are currently recruiting a Reception Supervisor to join our team at one of our prestigious clients based in the Surbiton/Tolworth area. We are looking for individuals who are passionate about delivering outstanding service and crafting memorable, meaningful experiences. We are seeking someone who thrives in a versatile, fast‑paced environment. This role is highly varied, combining reception excellence with wider facilities support including post room duties, so we are looking for an individual who is adaptable, proactive, and comfortable switching between different responsibilities throughout the day.

Flexibility, a positive attitude, and a willingness to go above and beyond are essential to delivering the exceptional service our clients expect.

Location Surbiton KT5, London
Full-Time | 40 hours per week | Rotating Shift

Working hours 07:00AM – 16:00PM, 08:00AM – 17:00PM

Salary Competitive Salary + Benefits

• Manage the team ensuring correct standards of service are established and agreed SLAs and KPIs are achieved. Including Training, development and coaching of existing team members and new starters.
• Warmly welcome and greet all visitors in a professional and personable manner.
• Proactively take charge of their area of responsibility to ensure the timely resolution to issues.
• Build and maintain strong client relationships through exceptional service delivery.
• Be the first point of call when any challenges arise with our service.
• Design, implement, monitor and adapt dynamic operational working procedures.
• Prepare monthly PowerPoint reports or as required.

• Proven experience as a Reception Supervisor in a corporate office environment, ideally serving high-end clientele, leading and managing a team to deliver a high standard of cutomerservice and care.
• Excellent organisational and communication skills.
• Ability to thrive in both fast-paced and calm environments, maintaining high service standards while managing multiple tasks.

Interviews for these prestigious roles will take place on Site.

• Competitive salary (£38,000pa)
• 28 days holiday per year (including Bank Holidays)
• Employee Assistance Programme
• Recognition and Reward Scheme
• Life Insurance (1x annual salary)
• Onsite parking available.
• Cycle to Work Scheme
• Recommend-a-Friend Scheme
• Company events
• Ongoing training and development opportunities

Sound like the perfect role for you?

We’d love to hear from you—apply today and become part of a team that’s redefining the front-of-house experience.

Previous Supervisor/Manager Experience, 5-Star Customer Service