Luggage Porter

Overview

As Luggage Porter you will be one of the first smiling faces that our guests see as they approach The Ned. You're there to make people feel welcomed, maintain a calm and inviting environment, and set the tone ready for an amazing experience.

• As the smiling face that greets every member and guest to our venue, you'll have a bright personality and genuine warmth, with a passion for outstanding hospitality
• First impressions and rapport building are what this role is all about, so you'll be the kind of person everyone feels better after even a brief interaction with
• This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
• Welcome arriving guests to our gorgeous grade I listed building
• With a particular focus on arriving Hotel guests, you will welcome them at the Front Office desk right after they've checked in, chaperone and help with their bags
• Help departing guests with their bags, escorting them from their room to the Front Office desk
• Build rapport with guests, learning their names and preferences so you can tailor your service to provide the hospitality experiences that The Ned is known for
• Shifts vary between an 0700 start and midnight
• Estimated yearly pay of 28,704 - 13.80 per hour including service
• Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance programme - 24/7 advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.