Front Desk Receptionist

Overview

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Hotel London at Tower Bridge is located in the heart of the City, overlooking Tower Bridge and the Tower of London. The property features 100 rooms, 41 residential apartments (31 in a FS run transient rental program), a 5-meeting-room layout, a destination spa, and a F&B offering including Mei Ume and Rotunda. The hotel is a landmark in London’s luxury hospitality scene.

Four Seasons Hotel London at Tower Bridge is looking for a Front Desk Receptionist to join our team! Join one of London’s most iconic luxury destinations and become the welcoming face of Four Seasons Hotel London at Tower Bridge. We are seeking an experienced Front Desk Receptionist to deliver exceptional service and create memorable experiences for our guests.

• Greet guests warmly and manage all aspects of their arrival and departure
• Handle check-in/check-out procedures efficiently using Opera PMS
• Respond to guest requests, questions, and concerns promptly and professionally
• Liaise with other departments to ensure guest needs are met and special requests are fulfilled
• Maintain accurate records and process payments securely
• Provide local knowledge and recommendations to enhance the guest experience
• Uphold Four Seasons’ standards of service and presentation at all times

• Previous front desk experience in a hotel is essential
• Excellent personal presentation and interpersonal skills
• Strong communication skills, both written and verbal
• Ability to multitask and remain calm under pressure
• Proficiency in computer systems;
  Opera PMS experience preferred
• A genuine passion for hospitality and delivering outstanding guest service

• £35,500.00 package including hotel service charge and salary
• Opportunities to earn commission on upselling
• 40-hour working week
• Excellent training and career development opportunities
• Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service
• Free meals at Pepys while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day
• Up to 2 paid Wellness Days per year
• Holiday entitlement increases with length of service up to 33 days
• Free life insurance while on duty
• Bupa Dental and Medi Cash plan available
• Opportunities to build a successful global career
• Season Ticket Loan & Cycle to Work scheme
• Free uniform dry cleaning
• Employee
  
  Experience:
  
  Annual themed employee party and various social, charitable, and sporting events
• Access to Wagestream – a salary advance benefit
• Employee Recognition Programmes
• ...and many more surprises to discover!

We look forward to receiving your application!

All applicants must hold the Right to Work in the UK