Concierge

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state‑of‑the‑art events space and an indulgent spa with relaxation lounges, spa rooms and an indoor pool.

• Warmly greet all guests upon arrival and throughout their stay, ensuring they feel welcomed and valued.
• Tailor recommendations and services to meet individual guest preferences and needs, ensuring a personalized experience.
• Handle special requests such as arranging for flowers, gifts, or special accommodations.
• Ensure that concierge resources such as brochures, maps, and local attraction information are well‑stocked and up‑to‑date.
• Stay informed about local events, attractions, dining options, and services to provide guests with up‑to‑date and valuable recommendations.

• Previous experience in hotel front office within the luxury segment is preferred.
• Strong communication skills, a deep understanding of the local area, and the ability to handle guest inquiries and issues with professionalism and efficiency.

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt not just for you but also for your family and friends from the day you start.
• Business attire laundered complimentary.
• Headspace membership and access to our Employee Assistance Programme.
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities to provide a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human, connected, and sustainable. At the heart of Hyatt, hospitality is more than just a job – it’s a career for people who care.

Next Steps:
Apply today for this Concierge role and start your journey with Hyatt Hotels!