Hotel night ambassador

Overview

why working with us is different What others do by day, you do best by night. You will greet the world one person at a time — even when they re sleepy. You ll become a champion multitasker across customer service, reception, concierge, barista, mixologist, problem solving and more as a citizen

M night ambassador. We believe in making work fun and that a great guest experience starts with great people.

your typical citizen

M shift could include:

• Making sure everyone gets a warm welcome as soon as they walk in
• Helping guests at the self check-in kiosks (no reception desk)
• Cleaning, preparing and serving hot and cold breakfast and meals
• Brewing delicious coffee or mixing a signature cocktail
• Being a secret concierge to the city — answering guests  questions about where to visit, eat, shop or party
• Maintaining the living room and canteen, and arranging food displays for the following shift
• Assisting guests with requests regarding facilities (you may pick up new tech skills)
• Handling reservations in the property management system (PMS), including night audit
• Holding the keys to the castle; responsible for operations during night shifts
• Taking care of our guests, including in emergency situations

To be successful at citizen

M, you ll need to have:

• A genuine touch:
  Treat all people as you would treat your best friends
• A passionate attitude:
  Be collaborative and believe we are stronger together; you are optimistic and spread good vibes

And you ll need to be:

• A smart thinker:
  You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small
• Real caring:
  You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change
• Fluent in English. Other language abilities are welcome too

Please note that we are only able to consider applicants with the right to work in the UK.

Typical shift: our hotel operates 24/7 with a rotating flexible schedule. The typical night shift hours are 11pm–7am. We keep things dynamic and take into account your preferences, so you enjoy your other life plans.

Now hiring for our London hotels in Shoreditch, Tower Hill, Victoria and Bankside. Locations based on hotel needs.

You ll be joining a team of ambassadors who are proud to wear the citizen

M outfit every day and wow our guests. You ll help us shake up the traditional hotel industry by delivering exceptional service our guests love most.

• Living Wage Employer ( / hour)
• Flexible schedules
• Performance rewards
• Access to citizen
  
  M learning and development programs
• Career progression
• Full immersion (training) program for new starters
• Free citizen
  
  M experience nights for you (and discounted rate for friends and family)
• Meal & coffee on us during your shift break
• Pension and cycle to work scheme
• citizen
  
  M uniform and comfy shoes by On Running
• Hospitality Action membership (well being support)
• Restaurant and bar discounts via CODE for all ambassadors
• Global opportunities - chance to work in other citizen
  
  Ms around the world
• Referral program - €1000 bonus if your friend joins us too

citizen

M loves diversity. We are an equal opportunity employer and welcome applications from anyone.

citizen

M is a hotel providing affordable luxury for mobile citizens of the world. With style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design driven, and cost conscious. We have hotels in Amsterdam, London, Glasgow, New York and Paris, with more to come in Europe, the USA and Asia.

We are proud to have put the hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. citizen

M is a global hotel company that dares to be different in everything we do. We re open-minded, with open hearts and global minds. Looking for people who love people — that s how we make the world feel ld you like to bring your talent to a refreshingly different company?