Leisure Club Supervisor

Overview

JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.

Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!

• Discounted hotel room rates for you and your friends & family
• An additional day’s leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

What you'll be doing...

• Assist in managing the day-to-day operations of the leisure club and spa, ensuring smooth delivery of all services and facilities.
• Lead by example in upholding exceptional cleanliness, health & safety, and customer service standards.
• Supervise and support staff across reception, pool, and gym areas — ensuring all team members are performing to expectations.
• Conduct regular safety and compliance checks, including pool plant operations, water testing, and equipment maintenance.
• Contribute to the recruitment, induction, and ongoing training of leisure staff.
• Monitor member engagement and support strategies to retain members and improve the overall member experience.
• Act as a key point of contact for hotel guests using the leisure facilities, ensuring a positive and professional experience.

• You must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team by example.
• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .