Night Manager

The Millennium Gloucester Hotel is looking for a dynamic and energetic Night Manager, who has passion for delivering impeccable experiences across all areas of the house during the late hours, serving a mix of residents, members, and guests. The Night Manager needs a strong background in a hotel night-time front-of-house role, with a passion for creating memorable moments, attention to detail, and personalised guest service.

• Managing the Front of House Operations during the Night shift, including, but not limited to ensuring staffing levels are adequate within all Departments
• To ensure that all control procedures pertaining to the processing of all financial matters are adhered to at all times including an accurate log of checks. Any discrepancies are reported in the correct manner
• Directly communicates with the Front of House Manager regarding all points concerning the Front Desk and Guest Services department at night
• Night Manager to conduct daily briefings with all Front Office staff to be sure that all are aware of hotel movement
• Ensure guest communication is executed in a timely manner, either written or verbal
• Ensure shift handovers are completed in a comprehensive manner

• Ability to multitask
• Capacity to proactively manage the operation
• Knowledge of Opera, H&S, large hotel operations
• Skill in communication, guest service and leadership
• Leadership qualities
• Strong communicator
• Personable
• Flexible
• Calm under pressure
• Approachable
• Focused

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London. The hotel boasts 610 spacious guest rooms and guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie.

The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections:
Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.