Housekeeping Floor Porter Casual Savoy Hotel

Housekeeping Floor Porter

Company Description
The Savoy is one of the world’s most iconic luxury hotels, opening in 1889 and renowned for exceptional service excellence. In 2025, we were recognized as a Sunday Times Best Places to Work, received multiple HR in Hospitality Awards and the Institute of Hospitality Awards (Talent Development Team of the Year).

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
• HR in Hospitality Awards 2025:
  • Excellence in Employee Experience
  • HR Team of the Year
  • HR Leader of the Year – Sally Webster, Director of People & Culture
• Institute of Hospitality Awards 2025
  • Talent Development Team of the Year

Department:
Housekeeping
Inspired & supported by:
Head Porter
Salary: £16,27 (including service charge)

Your purpose will be: To assist the Housekeeping department in operating smoothly and efficiently by ensuring timely delivery and collection of linen and supplies, maintaining cleanliness and order in guest and service areas, and supporting the team in creating exceptional guest experiences.

• Distributing linen and housekeeping supplies to guest floors and pantries.
• Restocking maid service stations; removing soiled linen, rubbish, and empty water bottles.
• Assisting with the upkeep and cleanliness of corridors, service areas, and back‑of‑house zones, including high dusting and cleaning ceiling lamps.
• Restocking minibar cabinets in corridors and pantries.
• Transporting water bottles between storage and pantries, returning empties to storage.
• Supporting stock control through regular inventory checks of linen, goods, and equipment.
• Handling all items with care and respect.
• Responding promptly to guest and colleague requests, including placing/removing extra beds, baby cots, or arranging twin bedding.
• Receiving and managing deliveries of housekeeping items such as toilet paper, tissue boxes, and other supplies.
• Assisting Room Attendants with room preparation and cleaning as needed.
• Acting in accordance with fire, health & safety regulations.
• Adhering to all Savoy policies and procedures.
• Being an active member of the Savoy team in our mission of “Turning Moments into Memories” for our guests.

• Previous experience in a similar role within a high‑quality or five‑star hotel.
• Ability to work in a fast‑paced environment while maintaining high standards.
• Excellent customer service and strong communication skills.
• Highly organised, ability to work independently and use initiative.
• Physically fit for the demands of the role.
• Enthusiastic, positive, and well-groomed with a professional presence.
• Flexibility to work full‑time, including weekends on a rotational basis.

• Competitive salary, pension
• Accrued holidays
• Exclusive discounts:
  Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
• 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access
• Local discounts for F&B and retail