Host - Hanover Bar

Overview

Host, Food & Beverage

SHIFT PATTERN (40 hours, 5 days per week)

Mandarin Oriental Mayfair is looking for a Host to join our vibrant and dynamic Food & Beverage team in the Hanover Bar.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

Based at Mandarin Oriental Mayfair, London within the Food & Beverage Division, the Host is responsible for creating a seamless and memorable arrival experience for every guest. With exceptional attention to detail, graceful communication, and a natural ability to read the room, the Host ensures each guest feels genuinely welcomed, valued, and effortlessly cared for. This role is essential in setting the tone for the level of service and atmosphere here at Mandarin Oriental Mayfair, London.

• Uphold and embody our brand philosophy and service culture, consistently delivering Legendary Quality Experiences to every guest.
• Devise and manage the nightly table plan with precision, ensuring a seamless flow that enhances both the guest journey and service rhythm.
• Welcome, escort, and seat guests with charm, discretion, and professionalism — setting the tone for an unforgettable experience.
• Confidently manage cloakroom etiquette and guest check-in/check-out procedures with a refined attention to detail and guest comfort.
• Handle all telephone and reservation enquiries with professionalism and warmth, using Seven Rooms to manage advanced bookings and guest profiles with accuracy.
• Ensure all VIPs and special requests are handled with thoughtful care, discretion, and efficiency — anticipating needs before they are expressed.
• Prepare and deliver detailed pre-service briefings, ensuring the wider team is informed of key reservations, VIPs, and service nuances.
• Collaborate closely with the floor and management teams to maintain a calm, coordinated front-of-house operation during high-volume or high-profile evenings.

As a Host, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability…