Manager, Hospitality ​/ Hotel ​/ Catering

Lead operational departments in achieving departmental and hotel-wide objectives.

Develop, implement, and monitor operational strategies to optimise guest satisfaction, efficiency, and revenue.

Evaluate market trends, guest feedback, and competitive benchmarks to recommend operational improvements.

Ensure smooth coordination and communication across all operational departments to maintain service excellence.

Implement innovative operational solutions leveraging technology and digital tools to improve workflows and guest experiences.

Adapt operations to meet the unique needs of transit passengers, airline crew, and travellers with short dwell times and irregular schedules.

Coordinate with Operations Managers of the other terminals to share best practices and maintain airport-wide service consistency.