Assistant Housekeeping Manager

The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing daily operations of the Housekeeping Department, ensuring the highest standards of cleanliness, guest satisfaction, and team performance.

Key Responsibilities:

• Assist the Housekeeping Manager in maintaining the highest standards of cleanliness in guest rooms and public areas to ensure exceptional guest satisfaction.
• Oversee the execution of housekeeping duties, ensuring they meet exacting standards for service and comfort.
• Foster a professional and motivated team environment, addressing disciplinary matters fairly and promoting staff development through effective leadership.
• Act as a key liaison between the Housekeeping Department and other hotel departments, representing housekeeping interests in official meetings in the Housekeeping Manager’s absence.
• Uphold and implement the Accor Hotels Vision and Values in all daily operations.
• Participate in human resource functions, including recruitment, performance evaluations, staff development, and, when necessary, termination of housekeeping personnel.
• Maintain strict control over the inventory of guestroom and public area supplies to ensure optimal resource management.
• Demonstrate thorough knowledge of hotel security and emergency procedures and readiness to execute them without hesitation.
• Promote environmental sustainability by engaging team members, guests, suppliers, and the community in resource conservation and environmental quality initiatives.

Requirements:

• Minimum 3 years in a supervisory or managerial role within hotel housekeeping operations.
• Strong knowledge of housekeeping standards, procedures, and inventory management.
• Thorough understanding and application of Occupational Health and Safety (OH&S) regulations, chemical safety protocols, and environmental sustainability practices specific to the hospitality industry.
• Proficiency in PMS systems (e.g., Opera Cloud) and Microsoft Office (Excel, Outlook).
• Experience managing vendor and contractor relationships.