Head Housekeeper

At Firmdale Hotels, we believe that true luxury lies in the details. Our award‑winning properties are renowned for their unique design, outstanding service, and warm, welcoming atmosphere. As part of our team, you’ll play a vital role in creating unforgettable experiences for our guests, making them feel at home from the moment they walk through our doors.

We are seeking a Head Housekeeper for our prestigious Number Sixteen Hotel, a boutique property known for its refined elegance and distinctive charm. In this role, you will be the driving force behind the impeccable presentation and cleanliness of our hotel, ensuring that every guest enjoys a flawless stay.

As Head Housekeeper, you will lead a dedicated team, guiding and inspiring them to deliver the highest standards of cleanliness and service. Your meticulous attention to detail, strong organisational skills, and leadership abilities will be crucial in maintaining the luxurious environment that our guests expect.

• Oversee daily housekeeping operations, fostering a collaborative and high‑performing team environment.
• Conduct thorough inspections of guest rooms and public areas to ensure they meet our exacting standards of cleanliness and presentation.
• Provide continuous training and support to your team, ensuring they are motivated and equipped to excel in their roles.
• Work closely with the Reception team to coordinate daily operations, address any maintenance issues, and ensure a seamless guest experience.
• Develop and manage daily checklists, control stock, handle ordering, and contribute to departmental planning and forecasting.

• A proven track record as a Head Housekeeper or Deputy Head Housekeeper in a 5‑star luxury hotel.
• A hands‑on approach with a passion for upholding the highest luxury standards.
• Exceptional communication skills and the ability to engage positively with guests, ensuring their needs are met with the utmost care.
• Strong multitasking abilities and a talent for managing a busy, dynamic environment.
• The ability to lead, mentor, and develop your team, creating a positive and motivated workplace.
• A friendly, approachable demeanour with a genuine understanding of the demands of a top‑tier housekeeping team.

• Competitive salary plus service charge discussed at venue
• Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real‑time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Firmdale Hotels is an international, award‑winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners of The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast…