Community Host - Belsize Park

Community Host - Designing for a life well-lived

· Onsite, 5 days per week, 40 hours (flexible, includes some weekends)

Mason & Fifth is a London-based lifestyle brand that set out to reimagine how we can live well in the city, with flexibility at the heart.

Designing beautiful guesthouses, hotels and residences for people to stay, work, dine and train, all underpinned by flexibility, hospitality, wellbeing and community. Championing beautiful design that's rooted in sustainability, with everything you need taken care of. All our sites offer private ensuite studios, large communal areas and outdoor spaces, whether guests are staying for one night, or settling in for longer.

Our first building, Mason & Fifth, Bermondsey, opened in 2020 and was followed by the launch of our second site in Primrose Hill in April 2024. In June 2025 we opened our biggest site in Westbourne Park, which includes a wellness suite
- The Grounding
- with a gym, pool, sauna and steam room, class studio and treatment room, as well as a canal side restaurant
- Canal
- from the team behind
Bistro Freddie
and
Crispin
, and a dedicated creative workspace
- Meadow
- for local artists, makers and guests to book. Additionally, all guests have access to our Cinema Room, Listening Lounge, 10th floor panoramic lounge and large ground floor lobby and bar.
We’re now opening our newest site, Belsize Park, in March 2026
.

We programme regular cultural events, designed to bring people together, from neighbourhood run clubs, to supper clubs, wild swimming trips and more. At each of our buildings, guests can expect to be surrounded by like-minded people who believe in living life a little differently.

We're not just reimagining how we can live well – we're reimagining how we can work well together, creating a workplace culture where people can truly thrive.

And we’re only just getting started, doing things differently and enjoying the ride.

Are you ready to help build something beautifully different?

Right now, we’re hiring for the following role:
Community Host.

We're looking for someone special to welcome guests from all corners of the world & help create the small moments that stay with people forever.

We’re looking for a warm, proactive, and people-loving Community Host to help launch and be the friendly face of our Belsize Park home. You’ll create genuine moments that stay with our guests long after they leave, because it's the little things that matter most.

• Welcome new residents with warmth and professionalism
• Help shape a social calendar of events & experiences
• Build meaningful relationships to encourage connection and community pride

• Conduct check-ins, check-outs, and building tours
• Keep common areas clean, styled, and guest-ready
• Ensure studios meet our high presentation standards

• Log defects, update records in our PMS, and coordinate contractor visits
• Troubleshoot access and Wi‑Fi issues, escalating when needed
• Manage incoming parcels, keys, and daily building tasks

• Handle enquiries with warmth, speed, and accuracy—by phone or in person
• Be the go‑to for info on local hotspots, services, and building know‑how
• Provide admin support and help promote our services

• Assist with our food & drink rituals (daily breakfast and Wine Wednesdays)
• Support the delivery of community events and wellbeing experiences
• Always keep an eye on safety, presentation, and team support

• 1+ year in a customer‑facing role (hospitality, retail, lifestyle brand, or similar)
• Confident using Microsoft Office and building management systems
• Knowledge of health & safety in a building environment

• A people person with natural warmth and great communication skills
• Calm under pressure, quick on your feet, and solution‑focused
• Detail‑oriented and proud of keeping things clean and polished
• Curious, adaptable, and always ready to roll up your sleeves
• A reliable team player who thrives in a fast‑paced, purpose‑driven space

Be part of something special:

• Join us at a pivotal growth moment and help…