Food and Beverage Supervisor

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• Hourly wage + Service charge + Salary enhancement from midnight + Paid overtime
• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: A confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

We are looking for a dynamic, buzzing and friendly F&B Supervisor who has a passion for food & beverage to join our team.

Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned service.

• Complete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures.
• Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use.
• Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times.
• To provide, and ensure staff provide, outstanding customer service and guest relations at all times
• To rectify any customer complaints or deal with any guest queries that may arise whilst on shift.
• To assist the management team in completing team appraisals, service reviews and training.
• To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction
• Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings and enquiries etc.

Our F&B Supervisors are expected to always demonstrate our key service behaviours:

• On It
  :
  Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude
  :
  Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice
  :
  Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close
  :
  Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note:
You must be aged 18 or above and have the right to work in the UK.

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

F&B Supervisor will spend a large portion of their shift on their feet working directly with the public.