Hospitality Operations Excellence Manager - South & Midlands; FTC

Location: Field Base role - South & Millions

Secondment - 8 month FTC

We’re on a mission to make every journey better—and our hospitality teams are at the heart of that. As a Hospitality Operational Excellence Manager, you’ll lead the performance and service standards across our hospitality stores, ensuring every customer experience is exceptional.

• Coach and develop store teams to deliver consistent, high-quality food and coffee service.
• Drive commercial performance through SMART business planning and data-led decisions.
• Champion a customer-first culture, enhancing service, sales, and brand standards.
• Collaborate with stakeholders to align operations with trading plans and seasonal peaks.
• Analyse customer feedback and sales data to identify opportunities for growth.

• Proven experience in hospitality management, ideally in food and coffee.
• Strong coaching and leadership skills with a passion for developing others.
• Commercial acumen and the ability to turn insights into action.
• A collaborative, inclusive approach with excellent communication skills.
• A genuine passion for delivering outstanding customer experiences.

This is a fantastic opportunity to shape the future of our hospitality offer, influence commercial success, and grow your career in a dynamic, people-focused environment.