Guest Room Attendant - Hotel Cleanliness Expert

Guest Room Attendant - Hotel Cleanliness Expert

LONDON, United Kingdom

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room.

Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability for uniforms.
• Complimentary enrolment in Benefit Hub, granting unlimited deals from various retailers and more.
• 20% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Life Assurance Scheme
• Cycle to work scheme.
• Employee Assistance Programme access.
• Mental Health First Aiders within the team
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits
• Outstanding Wellness program

Position Summary

This role is responsible for delivering an exceptional level of cleanliness, comfort, and presentation across all guest rooms and related areas. The Guest Room Attendant ensures that rooms are prepared to brand standards, well-stocked, and ready on time for guest arrivals. The position plays a key part in creating a welcoming environment by maintaining high hygiene standards, reporting maintenance issues promptly, and supporting the overall housekeeping operation.

A strong eye for detail, efficiency, and a commitment to guest satisfaction are essential.

Responsibilities include: Here’s what your journey with us entails

• Clean, tidy, and service guest rooms to brand standards, including bedrooms, bathrooms, and corridors.
• Make beds, change linen, replenish amenities, and restock trolleys throughout the day.
• Perform deep-clean tasks as scheduled (e.g., carpets, vents, curtains, furniture).
• Follow COSHH procedures and handle chemicals safely.
• Use PPE correctly and report any hazards, risks, or maintenance issues immediately.
• Adhere to all fire, security, and health & safety guidelines.
• Addressing guests’ service needs in a professional, positive, and timely manner.
• Assisting other associates to ensure proper coverage and prompt guest service.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• Maintaining the cleanliness and hygiene standards of all areas at all times.
• Carrying out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
• Provide friendly, discreet, and professional service when encountering guests.
• Always respect guest privacy and confidentiality.
• Respond promptly to guest requests, communicating through supervisors where necessary.
• Report room status accurately to supervisors or through the housekeeping system
• Handle lost‑and‑found items according to hotel policy.
• Keep equipment clean, stored correctly, and report any faults.
• Ensure trolleys, cupboards, and storage areas remain organised and fully stocked.
• Support laundry processes when required, including sorting and transporting linen.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the…