Hotel Reception Manager

Hotel Reception Manager at Clermont Hotel Group

Contract:

Full Time
Payment:
Salaried
Salary: £33,000 per annum

The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames,Bone close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, a restaurant, bar and terrace area, as well as exceptional banqueting facilities at One Whitehall Place.

As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check‑in/check‑out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.

• Creative, inspiring leadership that motivates and guides the تیم to deliver exceptional service
• A keen eye for detail to ensure the highest standards at all times
• A deep passion for hospitality and guest satisfaction
• Excellent communication skills, with the ability to connect naturally with guests and team members
• Analytical skills for problem‑solving and sales strategy
• Knowledge of Opera is beneficial but not essential

As well as all the things you would expect from us—great staff areas, meals on duty, pension and healthcare schemes—we’ll support you at every step. Our “People Promise” details how we’ll be there through your application and career, covering career development, wellbeing and recognition.

Financial Well‑being:

• Wage Stream – Monthly pay with early access to earned salary
• Discounts & Perks – Savings on thousands of retailers, dining, hotel stays and more for you and your loved ones
• Refer a Friend – Earn up to £1,000 when friends join our team
• Interest‑Free Loans – Season ticket loans for easier commuting

Mental & Physical Well‑being:

• On‑site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Online fitness and wellness resources
• Gym discounts & Cycle‑to‑Work Scheme

Recognition & Community:

• Wonderful People Awards – Monthly, quarterly and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – Platform for every voice
• Paid Volunteering Days – Engage with causes close to you

We’re committed to an inclusive and diverse workplace. All backgrounds, identities and experiences are welcome.