Room Attendant, Savoy Hotel

Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five‑star luxury hospitality.

Our award‑winning, colleague‑centric culture differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten – Sunday Times Best Places to Work 2025
• HR in Hospitality Awards 2025:
  • Excellence in Employee Experience
  • HR Team of the Year
  • HR Leader of the Year – award to our Director of People & Culture, Sally Webster
• Institute of Hospitality Awards 2025:
  • Talent Development Team of the Year

Room Attendant

Housekeeping

£34,684 per annum (including service charge) – £16.67 per hour (including service charge)

To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, always ensuring consistency in our standards and exceeding guest expectations. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well‑rounded multi‑skilled Guest Servicing Agent.

• Undertake all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
• Handle guest requests, belongings and personal items with the utmost care, security and discretion
• Take pride in showcasing our public areas ensuring the highest standards of cleanliness
• Engage in meaningful conversations that inspire our creation of memorable moments for guests
• Process guest garments and staff uniforms/garments with care
• Always put our guests first

• Ensure all specified areas are cleaned and presented within the allocated time frame in line with our service standards
• Replace mini‑bar glasses, mugs and cutlery in the rooms
• Report any maintenance or cleanliness issues through the correct channels and follow through to ensure issues are rectified
• Inspect and give back occupied rooms, stay‑over and departure rooms in accordance with our service standards
• Complete audits of the rooms on occupied and departure rooms
• Ensure service areas are kept tidy and clear in coordination with the HOH porters
• Clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)

• Provide directions and assist with all guest enquiries
• Handle guests’ property securely, accurately and efficiently
• Liaise with security over any concerns or issues with guest items
• Ensure all required items are kept clean and replenished
• Clean guest toilets and nearby public areas

• Collect, process and deliver laundry, dry cleaning and pressing for guests
• Assist with packing/unpacking/room moves for guests
• Polish guest shoes
• Accurately record and charge all items
• Sew and repair garments
• Operate laundry equipment correctly
• Assist in controlling linen stocks and inventories
• Accurately process and distribute staff uniforms, communicating damage and missing items
• Ensure all communications with guests are in line with our service standards
• Have a thorough knowledge of hotel services and facilities to share with our guests
• Ensure safe and secure use of master room keys
• Perform other duties as specified by Housekeeping leadership

• Frequently kneel, push, pull, lift, carry, reach, stand and walk
• Prioritise and organise yourself effectively
• Work under pressure and at high speed
• Warm, enthusiastic and positive personality with ability to build trusting relationships with others
• Can‑do attitude and ability to adapt to changes
• Problem‑solving abilities
• Attention to detail
• Highly responsible and able to…