Front Office Management Trainee

The Front Office Management Trainee Programme

The Front Office Management Trainee Programme is a structured development programme designed to groom future Front Office leaders. The trainee will gain hands‑on exposure to front office operations, guest services, and administrative functions, while developing leadership, communication, and problem‑solving skills essential for hotel operations.

• Assist in daily front office operations including guest check‑in and check‑out procedures
• Handle guest inquiries, requests, and feedback in a professional and courteous manner
• Support the team in managing room allocations, payments, and billing accuracy
• Answer and manage incoming calls, emails, and walk‑in inquiries efficiently
• Ensure guest satisfaction by delivering warm, attentive, and personalized service

• Proactively anticipate guest needs and resolve issues promptly
• Handle guest complaints with professionalism and elevate matters when required
• Maintain a strong service culture aligned with hotel standards and brand values

• Assist with accurate data entry and updates in Opera PMS and other hotel systems
• Coordinate closely with Housekeeping, Reservations, and other departments to ensure smooth operations
• Support the preparation of daily reports and operational documentation

• Participate in structured on‑the‑job training and coaching sessions
• Observe and support Front Office Supervisors and Managers in leadership tasks
• Gain exposure to shift management, service recovery, and operational decision‑making

• Bachelor’s Degree or Diploma in Hospitality Management or related field
• Strong interest in pursuing a career in Front Office or Hotel Operations
• Knowledge of Opera PMS is an advantage
• Excellent verbal and written communication skills
• Proficient in Microsoft Office applications
• A team player with strong interpersonal skills and a service‑oriented mindset
• Able to work on a 5‑day work week with rotating shifts on weekends and public holidays
• Positive attitude, eager to learn, and adaptable in a fast‑paced environment