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Senior/Guest Service Executive
Job in
Greater London, London, Greater London, EC1A, England, UK
Listed on 2026-01-14
Listing for:
VILLAGE HOTEL BUGIS
Full Time
position Listed on 2026-01-14
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Customer Service Rep
Job Description & How to Apply Below
Location: Greater London
Responsibilities
- Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
- Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
- Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
- Minimum GCE 'O' Level
- Able to perform rotating shifts
- Positive attitude and outgoing personality and good public relations skills
- Minimum 1 year experience in similar capacity in hospitality industry
- Knowledge of Opera system
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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