Night Host; Receptionist

Night House Host (Receptionist)

LOCKE Bermondsey, England, United Kingdom

Are you a customer‑focused host with excellent multi‑tasking abilities? Do you thrive in a fast‑paced environment and enjoy supporting a happy, motivated team? Join us as a Night Receptionist.

• Creating memorable guest experiences that encourage repeat visits.
• Knowing local attractions and inspiring guests with fresh ideas.
• Acting on guest reviews to demonstrate Locke’s care.
• Leading and empowering the front‑of‑house team as the face of the hotel.
• Handling complaints with a can‑do attitude.
• Coaching the front‑of‑house team, managing rosters and setting SMART objectives.

• Love for hosting communities and creating thoughtful spaces.
• Ambition and a willingness to evolve personally.
• Hospitality experience at a busy property.
• Human‑led leadership skills and team‑management experience.
• Intuitive customer service.
• Confidence in crisis management.

• Courage to question, evolve, and be human.
• Curiosity to seek out innovation, change, and creativity.
• Confidence to challenge convention and look for better ways.
• Accountability and the desire to empower those around you.
• Freedom to be yourself at work, just as much as at play.
• Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas.
• Recognition of humanity in yourself and others to learn fast, evolve, and grow.

We offer a bonus scheme, holidays (including the option to buy more), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, excellent travel and development opportunities, recognition schemes, pension (tax efficient), company sick pay and further benefits tailored to your individual needs.

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. Ask your recruiting manager or see our careers page for more information.

Our vision is to create sanctuaries across European cities that provide a sense of belonging to free‑thinking urbanites. Each of our brands – Locke, Cove, and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections that nourish and enliven the soul.

edyn’s Purpose is to build brands designed around Soulful Hospitality. We centre growth around a deep respect for humanity so everyone feels safe to express ideas, share lived experiences, and belong. We are on a DEI journey, continually setting goals and commitments to foster belonging regardless of background or identity.