Event Operations Manager

Company Description

We are looking for an Event Operations Manager to join our team and take the lead on overseeing the full and successful use of the events space at The Hoxton, Shepherd's Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food.

Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.

• Manage day & evening events, working within the strategy and events programme set by our Sales and Meeting & Events teams.
• Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions
• Liaise closely with central Meeting and Event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience
• Working closely with the Head Chef and GM to deliver a consistently excellent standard of food and beverage to our guests
• Are operationally present and leading the team in key events, providing outstanding and exemplary experiences for our guests
• Pro‑actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it.
• Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us.
• Manage a lean team, creating an environment where they feel valued, and provide them with opportunities to grow and develop.
• Take ownership over the costs of the Meeting and Events business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch
• Handle stock & expenses and manage the relationship with our events suppliers & contractors buy through working with the GM and DOO
• Take overall responsibility for the health & safety of anyone using the area, including yourself.
• Provide a secure environment for customers and their property.

• A track record of leading Meetings and Events teams; you’re a natural at inspiring trust and bringing others along on a journey.
• 2+ years’ experience in a similar hospitality event operations management role in a busy, bustling environment. You’ve possible worked in restaurant groups, hotels or contract events catering before.
• Having used Micro Fidelio Opera or a similar front desk operating system would be a big advantage.
• Exceptional attention to detail in a fast‑paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
• You’re looking for a place where you can be you; no clones in suits here!
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• You’re up for doing things differently and trying (almost) everything once
• Enthusiastic, confident and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way.
• Open and honest, with exemplary communication skill – we’re in this together.
• Flexibility in your week to week rota as business demands are variable.

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of…