Guest Services Agent

Join to apply for the Guest Services Agent role at Nobu Hotel London Portman Square

This range is provided by Nobu Hotel London Portman Square. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Nobu Hotel London Portman Square

Job : NOB
2541

Branch: Nobu Hotel London Portman Square

Location: London Portman Square, West London

Salary/Benefits: Up to £35,000 including Rooms Service Charge and Benefits

Contract type: Permanent

Hours: Full Time

Hours per week: 40 hours per week

Posted date: 10/12/2025

Closing date: 16/01/2026

As a Guest Services Agent
, you will be the first voice of Nobu Hotel London Portman Square, ensuring every call and enquiry is handled with warmth, professionalism and care. From transferring calls and taking messages to actioning guest requests, you will provide service that reflects Nobu’s crafted approach to hospitality and creates a seamless experience for our guests.

• Answer incoming calls in a warm, friendly and hospitable manner
• Transfer calls, take messages and action requests efficiently and accurately
• Provide guests with genuine, attentive service, reflecting Nobu standards
• Handle queries on hotel services with confidence and knowledge
• Log and deliver scheduled wake up calls and maintain the voicemail system
• Accurately capture and update guest information in OPERA
• Support revenue generation through upselling and cross selling opportunities
• Build strong guest relationships, recognising repeat visitors
• Work collaboratively with colleagues across all departments
• Uphold statutory and company standards to keep guests and colleagues safe
• Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction

You bring excellent communication skills and ideally experience in a guest facing or call handling role, preferably within luxury hospitality. Organised, attentive and proactive, you take pride in creating memorable first impressions and seamless experiences for guests. With a warm personality and a collaborative spirit, you thrive in a fast paced environment and enjoy being part of a team that delivers crafted service.

• £1000 Refer a Friend Scheme
• Two hotel wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty

Entry level

Full-time

Other

Hospitality