Room Attendant

Overview

The Room Attendant is responsible for ensuring the highest standards of cleanliness, comfort and presentation within guest rooms and public areas. The Room Attendant works closely with the Executive Housekeeper on providing the luxury experience throughout the guest journey, from the moment guests set eyes on our property, through their stay, to a post-stay experience if needed.

The Room Attendant exhibits meticulous attention to detail, a passion for luxury, and the ability to work in a diverse team. The role is critical to maintaining reputation and delivering unparalleled guest experiences through thoughtful touches and a top-quality product. The Room Attendant will maintain cleanliness, comfort, and overall presentation to the highest hotel standards, involving thorough cleaning, replenishing amenities, reporting maintenance issues, and ensuring guest satisfaction through attentive and personalized service.

• Greet hotel guests with a warm welcome and smile.
• Thoroughly clean and service guest rooms, suites, and public areas according to the hotel’s high standards.
• Replace linens, towels, and amenities with fresh, high-quality items.
• Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
• Vacuum, dust, polish, and sanitize all surfaces to maintain a pristine environment for guests.
• Undertake “Job of the Day” or spring cleans where necessary.
• Respect guest privacy and ensure the “Do Not Disturb” policy is adhered to.
• Respond promptly and courteously to guest requests, offering assistance and information as needed.
• Anticipate guest needs by preparing rooms with personalized touches, such as arranging pillows, setting the ambiance, and leaving welcome notes.
• Deliver special requests, such as additional amenities or laundry services, with efficiency and a positive attitude.
• Monitor and replenish cleaning supplies, amenities, and minibar items in guest rooms.
• Hand in any lost property found in bedrooms to the supervisor.
• Maintain cupboards and linen rooms clean and tidy.
• Prepare and pack the trolley for the next working day.
• Follow procedures for reject linen and ensure no sub-standard linen is used.
• Report inventory shortages to the Housekeeping Supervisor to ensure timely restocking.
• Store and handle all cleaning materials and equipment safely and in an organized work environment.
• Have your daily work list signed by your supervisor by the end of the day.
• Adhere to health and safety regulations, including proper handling and disposal of hazardous materials and the safe use of chemicals and equipment.
• Participate in regular training to stay updated on hotel standards and hygiene and safety best practices.
• Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.
• Assist with special projects, deep cleaning, and event preparations as needed.
• Communicate effectively with supervisors and peers to ensure smooth daily operations.
• Report maintenance issues to the Housekeeping Supervisor.
• Participate in the hotel’s sustainability initiatives by using eco-friendly cleaning products and following waste reduction practices.
• Contribute to the hotel’s environmental policies, including energy conservation and recycling programs.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Knowledge of cleaning products, techniques, and health & safety standards.
• Previous experience as a Room Attendant or in a similar role within a luxury hotel or hospitality environment is preferred.

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure…