Front of House Reception Team Member

Front of House Reception Team Member

Company Description

Novotel Hotels is part of the Accor Group, a global hospitality brand with more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. We strive to innovate and challenge the status‑quo while delivering responsible hospitality with passion. As a member of our team you will enjoy a caring environment, opportunities for growth, and exclusive benefits across Accor hotels worldwide.

• Handle any guest complaints and/or remarks made at the front desk.
• Contribute to guest satisfaction at all times by providing high‑quality services throughout their stay.
• Ensure service standards are followed with friendly and engaging service.
• Eligible to live and work in the UK, and must possess a current work visa.

• Service focused personality is essential.
• Previous experience in a similar role is an asset.
• Prior experience working with OPERA Cloud system.
• Strong interpersonal and problem‑solving abilities.

• Salary £13.69 per hour.
• Employee discounted rates in Accor Hotels worldwide.
• Excellent training and development opportunities within the hotel and throughout Accor worldwide.
• Complimentary meals on duty.
• Recommend a Friend bonus.
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide (brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis).

• Entry level

• Full‑time

• Administrative

• Hospitality