Concierge

Overview

Join to apply for the Concierge role at Park Plaza
.

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Concierge
, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time. Your role is to support the Head Concierge and represent the department in their absence.

• Support the Head Concierge and represent the department in their absence.
• Arrange concierge services such as providing information and recommendations about local events and activities, luggage assistance, or car services.
• Ensure a personalised five-star service is given to all guests and clients of the hotel; be aware of daily arrivals, including regular guests and VIPs.

• Salary: £13.48 per hour plus great benefits
• Two wellness days per year, with 30 days of holiday per year including bank holidays, increasing with years of service
• Two free meals per day, including on days off if you wish to come in
• Heavily discounted hotel rates in Europe (extends to Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with gym discounts and more
• Ride to Work scheme and free cycling lessons
• Benefit Hub – discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
• Free dry cleaning for work uniform
• Annual staff parties and events
• Company pension plan & award-winning training

• Has excellent interpersonal skills and the ability to connect with others
• Promotes a helpful and professional image to our guests and our team; manages requests promptly, helpfully, politely, and with a caring attitude
• Ensures personalised five-star service for all guests and clients; aware of daily arrivals, including regular guests and VIPs
• Responsible for arranging concierge services such as providing information and recommendations about local events and activities, luggage assistance, or car services
• Possesses a good command of English and excellent communication skills
• Shares our values:
  Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Experience as a Concierge in a hotel is preferred

Park Plaza. Be part of it.