Receptionist, Hospitality ​/ Hotel ​/ Catering

Overview

Receptionist role at Hyatt Regency

Organization - Hyatt Regency London Blackfriars

Salary: £26,254 per annum + Service Charge

About Hyatt Regency London Blackfriars
Hyatt Regency London Blackfriars is located directly outside Blackfriars station, a few minutes away from Bank and a short stroll from St. Paul’s Cathedral, the Tate Modern and South Bank. The Grade II-listed five-star hotel has 205 guest rooms and suites, 4 meeting spaces, 1 restaurant and 1 signature bar.

• Ensure a seamless arrival and departure process for guests, including check-in, check-out, room escorting, and luggage delivery.
• Verify and establish appropriate credit arrangements for all guests.
• Collect passports and complete all required procedures in compliance with local legislation and Hyatt’s data privacy standards.
• Handle all cash transactions and billing processes accurately.
• Assist guests throughout their stay, addressing requests and resolving any complaints promptly and professionally.
• Identify and maximize revenue opportunities through effective upselling techniques.
• Provide guests with comprehensive information about the hotel’s services, facilities, and amenities.

Friendly and professional individual with a passion for delivering exceptional guest experiences. Confident in managing front desk responsibilities while maintaining a warm, welcoming demeanor and demonstrating excellent communication skills.

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt for you, family and friends from day one
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide a clear career path across Hyatt Hotels worldwide

We care for people so they can be their best. Hyatt values Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. We are committed to diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters.

Apply today for this Receptionist role and start your journey with Hyatt Hotels!

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitality

London, England, United Kingdom