Front Office Team Member

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

Working at IBIS London City Shoreditch means being part of the Accor network, a worldwide hospitality leader. With us you can work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.

• Salary – £13.88 per hour
• Free night stays in our UK hotels and up to 30% discount in any Accor restaurant (T&C applies)
• Complimentary stays in UK hotels (bonus break vouchers – subject to availability and T&C)
• Pension scheme
• Talent gym access
• Additional holidays with service
• Delicious complimentary meals on duty prepared by our creative chefs
• Career opportunities across a network of international brands
• Well‑being support for professional and personal life
• Opportunity to grow your experience across 5000 hotels in over 100 countries
• Participation in initiatives to build a more inclusive and sustainable world
• Friend referral scheme and Employee Advisory Service (all benefits subject to availability and T&C)

As our next Receptionist you will be the face of IBIS London City Shoreditch, extending a warm welcome to our guests and putting their well‑being at the heart of everything you do.

• Be present and visible in the lobby, contributing to guests’ sense of well‑being and loyalty by establishing a warm and personalized relationship.
• Provide a memorable hello and goodbye for guests to make them feel welcomed.
• Prioritise guest relations while adhering to administrative procedures.
• Create memorable moments (sparkles) for our guests.
• Anticipate guests’ needs, handle their requests for information, and connect them with the appropriate people.
• Assist the Food and Beverage team by jumping across to the bar when required.

• Prior experience with Opera Cloud or a related system is preferable but not mandatory.
• Fluency in English.
• Excellent customer‑service skills.
• Positive problem‑solving approach.
• Good time‑keeping.
• Organised.
• Multi‑tasking ability.
• Able to work under pressure.

You must be eligible to live and work in the UK and hold a current work visa. Documented evidence of eligibility will be required as part of the recruitment process.

To help you navigate your role, you will receive training in all front‑of‑house functions and safety procedures for the property and its guests.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.