Senior Product Manager

Senior Product Manager at Healthtech 1

Healthtech 1 is on a mission to use technology to fix the NHS. We automate administrative processes and are building a national appointment booking platform. Check out bookable.health for a preview.

• Simplify the complex
• Trust in radical truth and transparency
• Obsess over the quality of your craft
• Be an owner
• Be both a teacher and a student
• Amplify others
• Find the fun

Unlock access by making every appointment within the NHS transparent and bookable
.

• Supply of appointments
  • Become a trusted guardian of GP practice’s most precious resource — appointments. Your team will be responsible for getting access to appointments for new patients.
• Demand for appointments
  • Build an experience that patients love on bookable.health and integrate with NHS app and practice websites.
• Market acceptance
  • Listen to NHS NHS voices, create insight with data, and adapt product to address genuine concerns.

• Read up on the NHS
• Spend a week as a GP practice receptionist to understand what patients want and need
• Deep dive all our data sources and make recommendations for how we can improve what data we collect
• Speak with over 200 patients that have used bookable to understand how patients experience our products
• Discover things about our users we don’t know yet
• Implement a thoughtful change to one part of the patient or NHS staff experience

Outcome:
You’ve made thoughtful choice about what to improve, shipped your first experiment, analysed the data and specced the next iteration.

• Agree strategy with Raj and Rupert for the next cycle (2‑month work blocks)
• Turn strategy into written logic for engineers to follow
• Run a workshop with the product team to align them on the roadmap for the next 8 weeks
• Spec the first few weeks’ worth of projects

Outcome:
Product teams are aligned towards the end state.

• Work intensely with engineers to hit the goals
• Provide detailed specs for engineers at least 2 weeks ahead of deployment
• Quality assure what has been shipped
• Motivate and inspire your team

Outcome:
Have significantly moved at least 2 key platform metrics.

• Insights from building marketplaces: bring knowledge of what worked in other environments and apply it to UK healthcare.
• Exceptional with data: audit and find errors, fluent in Google Ads, SEO tools, Posthog, Metabase.
• Turn vision into clear logic: persuasive, create alignment on what needs to be built.
• Love speaking to patients and practices for insights: excited to talk to users and make time for it.

• 6+ years building product in a fast‑moving environment
• 2+ years owning marketplace metrics
• Fluent in analytics tools and growth tooling
• Experience taking something from early traction to scale

• Phase 1:
  Own Bookable for GP practices end‑to‑end (supply, demand, trust).
• Phase 2:
  Own the full patient access journey across Bookable, Registrations, and Navigation.
• Phase 3:
  Shape the national access layer for the NHS across all appointment types (Pharmacy, Physio, Mental Health).

• All staff are NHS employees, inside‑outsiders with trust in one of the biggest datasets.
• Office inside a GP practice – our unfair advantage.
• 4 days in the office with high prioritisation of in‑person communication.
• Growth cycles: every 8 weeks we do one week of research/strategy and 7 weeks of delivery.
• High collaboration and autonomy: two heads are better than one, we solve problems together.
• Backed by industry leaders:
  Digital Health.
  
  London Accelerator, NHS Clinical Entrepreneur Programme, London Business School Healthtech Challenge, Innovate UK, Y Combinator (S23).

• Paid volunteer days – 2 paid days off per year to give back.
• Team socials 8‑week cycle: day off to socialise, total of 6 working days a year.
• Learning budget – yearly allocation for continual growth.
• Homemade breakfast and lunch when in office.
• Health and fitness budget £60/month.
• Tooling choice – OS and additional tools as needed;
  Mac Book Pro for Engineering, Mac Book Air for Growth & Ops.
• Generous sick leave policy with extra days for mental health.
• Annual holiday together, destination by popular vote.
• No private medical insurance – supporting NHS.
• Parental leave: statutory terms and additional SMP weeks; improving over time.
• Fertility leave – 5 extra days off per year if undergoing treatment.
• Pension: 3% employer contribution, 5% employee auto‑contribution via Nest.

We build a culture rich in perspectives, experiences, and backgrounds. Our team represents more than ten cultures, with home‑cooked meals shared on lunch. Every person belongs – we are proactive in becoming inclusive of race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin.