Band 4 Clinical Pathway Navigator - Orthopaedics

Overview

The Clinical Pathway Navigator plays a vital role in supporting the efficient management of patients through the Trauma & Orthopaedics service. Working closely with consultants, multidisciplinary teams, and administrative colleagues, the post holder will coordinate patient pathways from referral to treatment, ensuring that all stages of the process are completed in a timely and accurate manner.

• Monitor clinic outcomes, track investigations, book follow-up appointments, and liaise with patients and healthcare professionals to resolve queries and remove barriers to care.
• Coordinate patient pathways within the Trauma & Orthopaedics service from referral to treatment, ensuring all stages are completed within agreed timescales.
• Track and monitor outpatient appointments, diagnostic results, and follow-up actions, ensuring timely progression of patient care.
• Liaise with consultants, clinicians, nursing staff, physiotherapists, and administrative teams to resolve queries and remove delays.
• Maintain accurate records on the Trusts Electronic Patient Record (EPR) and other relevant systems, ensuring data quality standards are met.
• Proactively manage RTT (Referral to Treatment) targets and escalate potential breaches to the Service Manager or relevant lead in a timely manner.
• Communicate with patients in a clear and compassionate manner, providing updates on their care pathway, answering questions, and signposting as appropriate.
• Book and amend appointments in line with clinical priorities and Trust guidelines.
• Support virtual fracture clinics by preparing case notes, updating outcomes, and ensuring patients are contacted with their management plans.
• Work collaboratively with multidisciplinary teams to ensure smooth patient flow through clinics, theatres, and follow-up services.
• Contribute to service improvement initiatives by identifying process gaps and suggesting practical solutions.
• Adhere to confidentiality, data protection, and safeguarding policies at all times.

The Royal Free London NHS Foundation Trust is one of the UKs biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

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Please see the attached Job description and person specification for more information on working at The Royal Free London.