Band 4 List Coordinator - Endoscopy

This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our four main hospitals:
Barnet, Chase Farm, North Middlesex and Royal Free.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

We are looking for a Waiting list coordinator to support the Endoscopy Unit at the Royal Free Hospital. The successful candidate will be expected to lead in the administration of waiting lists for the Endoscopy Unit, co-ordinate all patient appointments and manage enquiries. There will be expectation to often be the first point of contact for all patients, relatives and visitors to the Unit.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

• Demonstrable ability to meet the Trust Values

• Educated to A levels or equivalent

• Awareness of NHS targets with respect to waiting times
• Experience working within a clinical/multi-disciplinary team
• Admissions and waiting list management
• Previous NHS experience in administration
• Dealing with complaints

• Experience of working with EPR /similar electronic patient administration system
• Use of Microsoft Office packages/ computer literate
• Track record of excellent customer care skills - face to face, by phone and in writing
• Ability to prioritise own workload and keep deadlines, using own initiative
• Accuracy in entering, maintaining and analysing data on electronic systems

• Able to effectively manage challenging/conflict situations
• Works well within an admin team to deliver quality service to patients and staf
• Demonstrates a 'can do' approach and is able to show initiative in problem solving
• Able to work cooperatively and communicate efficiently with a wide range of staff with differing levels of responsibility and professional backgrounds

• Understanding of the Data Protection Act
• Desire to learn, develop and expand within the role
• Further training or qualifications related to administration or computer an advantage

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Service Manager - Gastroenterology & Endoscopy

£33,094 to £36,195 a yearper annum inclusive of HCAS pro rata