Clinical Admin Manager

We're looking for an organised, supportive and detail-focused Deputy Service Manager to help lead our busy back-office clinical administrative teams across multiple GP sites.

In this role, youll support the Service Manager in overseeing several key functions, including referrals, medical reports, document assessment, laboratory results and general clinical administration. You will provide day-to-day supervision, deliver training, conduct audits, drive quality, and ensure we provide accurate and efficient support to patients and clinicians.

• Involvement in service improvement and transformation
  :
  Impact the health of 85,000 people across south east London.
• Make a Real Impact: Play a vital role in patient care by ensuring accurate and timely processing of tests and investigations.
• Leadership development and training opportunities
  : development in skills to progress your leadership skills in Penrose.
• Collaborative Environment: Work alongside experienced healthcare professionals in a supportive, team-oriented setting.
• Flexible Entry Point: Perfect for candidates with a science background who want to enter the healthcare sector without needing a medical degree.
• Innovation & Learning: Exposure to NHS systems and processes, giving you valuable insight into modern healthcare operations.
• Lifestyle benefits including NHS pension, team socials and exclusive employee discounts!

What we’re looking for:

• Strong communicator with proven experience managing people and processes
• Excellent attention to detail; accuracy really matters in this role
• Confident problem solver who thrives in busy environments
• Ability to coach, support and develop staff
• NHS experience helpful but not essential

Key responsibilities:

• Lead and support multiple admin teams (referrals, medical reports, document processing, labs)
• Deliver training and complete quality audits
• Monitor performance, workflow volumes and turnaround times
• Work closely with internal and external partners (GPs, clinical teams, hospitals, insurers)
• Improve processes to enhance patient experience and service efficiency

If you're passionate about developing people, improving processes and delivering high-quality administrative services, wed love to hear from you.

Apply now and help us deliver excellent care for our patients.

Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.

We care for 75,000+ people across 9 sites in South East London
, supported by a team of 200+ clinicians and staff
. Our model is built on permanent, diverse teams
, strong governance, and a clear focus on continuity, quality, and access
.

We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement.

We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients
.

Purpose of the role

The Deputy Service Manager plays a key leadership role within our back-office clinical administrative service. The post-holder supports the management of multiple administrative teams, ensuring the safe, accurate and efficient delivery of all clinical correspondence, referrals, medical reports, laboratory results, and patient communications.

The role requires excellent communication skills, strong attention to detail, and the ability to lead teams in a fast-paced environment. While NHS experience is an advantage, it is not essential; we welcome candidates with proven experience managing people and processes in a busy operational setting.

Purpose of the role

The Deputy Service Manager plays a key leadership role within our back-office clinical administrative service. The post-holder supports the management of multiple administrative teams, ensuring the safe, accurate and efficient delivery of all clinical correspondence, referrals, medical reports, laboratory results, and patient communications.

The role requires excellent communication skills, strong attention to detail, and the ability to lead teams in a fast-paced environment. While NHS experience is an advantage, it is not…