Clinical Governance Manager

Overview

Job Summary

An opportunity has arisen for a candidate to work within the WXH governance team. The post holder will support WXH in relation to the delivery of governance key performance indicators, including complaints management, duty of candour, CQC and Patient Safety Incident Response Framework (PSIRF). As a senior member of the team the candidate will play a key role in leadership, education, and assurance for WXH hospital.

The role is key to ensuring our patients and colleagues have compassionate and effective support with respect to complaints and incident management. The candidate will need to demonstrate a working knowledge of IT, clinical systems and the Datix reporting systems. They will require strong interpersonal skills and resilience to respond to rapid improvement, meeting deadlines and culture change.

• Work as a member of the hospital Governance team to manage and deliver a range of quality governance activities at the hospital and within individual service groups, to ensure compliance with the hospital's governance and risk framework.
• Ensure effective complaint handling, gather patient feedback, support patient safety, incident reporting and meet the regulatory requirements of external standards and inspection such as those undertaken by the Care Quality Commission.

Barts Health is one of the largest NHS trusts in the country, and one of Britain s leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time.

It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

• Date posted: 29 January 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 7
• Salary: £53,751 to £60,651 a year per annum inc
• Contract:
  
  Permanent
• Working pattern:
  Full-time, Flexible working
• Reference number: WXH-A
• Job locations:
  Whipps Cross University Hospital, London, E11 1NR

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment below.

• Qualifications & Knowledge: 1st level degree or equivalent experience or study
• Clear understanding of clinical governance and patient safety
• Knowledge of the impact of investigation actions and lessons learnt
• Knowledge of complex reporting and assurance system within health and social care
• Intermediate qualification or demonstrable experience in the use of Microsoft Office Applications
• Completion of a management qualification or equivalent
• Comprehensive knowledge of Microsoft Office Applications and use of databases and commercial IT systems
• Comprehensive understanding and knowledge of external assessment or regulation in the NHS or other public service

• Experience:
  
  Previous governance experience
• Significant experience in conducting RCA and other investigations
• Significant experience in writing SI reports as well as complaint responses
• Excellent verbal and written communication skills
• Significant experience in managing a team to deliver KPIs
• Ability to prioritise and delegate a workload from a non-hierarchical position
• Ability to meet agreed objectives and work independently to tight deadlines
• Strong negotiation skills and a proven record of influencing staff at all levels

• Desirable:
  Regulatory experience e.g. CQC;
  Experience of leading a small project or service change

• Can demonstrate computer literacy in Windows and IT systems including database management
• Understands the legislation and ethical implications of safe and secure storage of data
• Able to store information and data safely and securely
• MS Office skills, including Outlook, Word and Excel

• Essential:
  Knowledge of patient involvement techniques;
  Significant proven experience in healthcare settings or equivalent
• Desirable:
  Knowledge of NHS complaints procedures and related training/experience

• Ability to carry out the tasks of own job, self-reflect and identify…