Administration​/List Manager - HPN Administration

Overview

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role This role is responsible for the effective management of specialty waiting lists and waiting times, ensuring compliance with Treatment Time Guarantees and national standards. The post holder will provide proactive leadership within administrative and clerical services, supporting clinical teams to deliver high-quality, patient-centred care. The role involves managing resources, coordinating staff, and ensuring waiting list processes align with national policy, including Patient Rights and New Ways of Working.

Duration, Location, and Working Pattern

• Permanent Contract
• Based in Royal Hospital for Children
• Full time (37 hours)
• Monday – Friday, Core normal working office hours

• Manage the department proactively and take remedial action as required to resolve disputes/problems in service delivery
• Support and promote the professional development of patient administration services across NHS Greater Glasgow and Clyde Acute Services
• Work collegiately with the Administration Governance Manager and other Waiting List Administration Managers to develop and implement best practice consistently across the service
• Constant, vigilant monitoring & analysis of waiting list data
• Responsible for the effective training and development of administrative & clerical staff to support them in the delivery of their remit and responsibilities
• Ensure all administrative staff are compliant with Statutory and Mandatory Training requirements
• Promote and maintain a patient centred care ethos which supports effective ways of working and positive behaviours and attitudes to deliver a high quality patient experience.

Essential Skills

• Excellent organisational & communication skills
• Experience in managing a number of staff (potentially across a number of sites)
• Knowledge of patient administration procedures and practices
• Knowledge of New Ways policy and Treatment Time Guarantee Targets

Desirable Qualifications

• SVQ Business & Administration at SCQF Level 6
• HND Administration & IT

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

If you would like to find out more, we would love to hear from you.

Craig Spinks, Clinical Services Manager, on

Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs…