Practice Assistant

Job Summary

Parliament Hill Medical Centre is a small, hardworking, innovative and friendly practice. This role is a key first point of contact, on the front desk face‑to‑face or by phone.

We are a well‑established training practice based in North West London, serving about 8,500 patients. Our team includes GPs, GP registrars, pharmacists, physician associates, nurses and practice assistants. The atmosphere is friendly and welcoming; flexibility is required and staff are valued for their input and ideas.

Position: Practice Assistant

Reports to: Practice Manager

Hours: Full‑time (35 hours per week) on a shift pattern between 8 am and 6:30 pm.

Salary: Dependent on experience

Contract: Permanent

Working pattern: Full‑time

Location: 113‑117 Highgate Road, London, NW5 1TR

• Open and close the reception on your shift
• Assist, direct and register patients in an efficient and courteous manner
• Provide general assistance to the practice team and present a positive image to patients and visitors
• Process repeat prescription requests and check emails
• Sort mail and post (incoming and outgoing)
• Scan clinical letters, manage workflow and file online consultations for triage
• Register new patients and maintain record books and files
• Photocopy and scan insurance documents and reports
• Arrange patient transport when required
• Code patient notes
• Ensure compliance with health & safety, confidentiality and infection control policies
• Support equality, diversity and safeguarding practices

• Participate in annual performance reviews and maintain a record of development
• Attend necessary training programmes and infection control training (minimum annually)
• Contribute to quality improvement and audit processes

Essential

• Ability to work well as part of a team
• Excellent verbal and written communication skills
• Ability to work under pressure and use own initiative
• Good numeracy and computer skills (Microsoft Office)
• Maintain absolute patient confidentiality
• Flexible and able to adapt to change
• Good spoken English

Desirable

• Previous health‑service/General Practice experience
• Previous reception and administration experience
• Experience with EMIS and Docman

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a DBS check will be requested.