Telephone Triage Midwifery Practitioner

This post requires midwives who enjoy the challenge of running a new service and the post holders need to have extensive experience in all aspects of midwifery care as well as an in-depth knowledge of the organisation of maternity services. The purpose is to make access to services easier and ensures birthing people get the care they need 24 hours/ day without the need to necessarily attend the unit.

Calls are received from women at all stages of pregnancy. An excellent telephone manner will be needed. The post holders will need to learn how to use the Electronic Patient System at both University Hospital Lewisham and Queen Elizabeth Hospital.

The phone line will run 24 hours / day seven days per week. All calls are monitored.

The post holder must have significant post preceptorship experience to be able to work autonomously and innovatively.

Youwillbe requiredtowork as part of the Maternity Triage Team undertaking dedicated telephone triage to support delivery of high-quality maternity care to women, birthingpeopleand their families.

Youmay alsobe required to work clinically within the Triage service, and wider maternity

service, asrequiredto support the delivery of high-quality safe care.

You willhelp run a central triage telephone advice line to enable a single number contact line for women needing support from the maternity services in Lewisham,Greenwichand Bexley

You mustmustbe experienced enough to be able to work autonomously and innovatively.

Youwill be professionally accountable to the Senior Midwifery Matron forLabour

Ward and will liaise closely with them.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

To work as part of the Maternity Triage Team undertaking dedicated telephone triage to support delivery of high-quality maternity care to women, birthing peopleand their families.

You may also be required to work clinically within the Triage service, and wider maternity service, asrequiredto support the delivery of high-quality safe care.

Tohelprunacentraltriagetelephoneadvicelinetoenableasinglenumbercontactlineforwomenneedingsupportfromthematernityservicesin Lewisham,Greenwichand Bexley

Thepostholdermustbeexperiencedenoughtobeabletoworkautonomouslyandinnovatively.

Thepostholderwillbeprofessionallyaccountabletothe Senior

Midwifery Matronfor Labour Wardand  will liaise closely with them.

• Registered midwife with extensive post registration experience
• Evidence of ongoing personal professional development.

• Ability to demonstrate a range of experience, both inside and outside the hospital environment.
• Ability to exercise own initiative as well as work as part of a team.
• Ability to relate appropriately and sensitively to others, particularly over the telephone.
• Able to practice autonomously
• Effective verbal and written communication skill.
• Good interpersonal skills
• Ability to work under pressure and meet deadlines.
• Evidence of a wide range of midwifery experience.
• Evidence of clinical credibility and experience in a variety of settings, in and out of hospital environments.
• Experience of working with outside agencies.
• Experience of giving a range of clinical advice over the telephone.

• Knowledge/ understanding of confidentiality issues.
• Knowledge of Electronic Patient Records
• An appreciation of cultural diversity.
• Awareness of professional codes of practice.
• Evidence of acquisition of relevant skills associated with the role.
• Understanding of Clinical Governance and Health & Safety issues
• Knowledge of the Code of Practice in Midwifery.
• Demonstrate and understanding of the NMC Code of Conduct
• Demonstrate an awareness of audit standards and policies
• Knowledge of social & health care services.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£38,682 to £46,580 a yearper annum plus HCAS