Admin bank

Job Summary

Applicants must have prior NHS administrative experience. We are seeking a reliable and organised individual to join our Primary Care Network (PCN) team as an Admin Assistant. In this role you will provide essential administrative support with a focus on managing referrals, handling and processing patient referrals, managing communication, scheduling appointments, maintaining records, and assisting with general office tasks. The ideal candidate will have excellent organisational skills, a proactive attitude, and the ability to work collaboratively in a fast‑paced environment.

• Open and close the building, ensuring security and smooth operation.
• Greet and assist arriving patients, providing a welcoming and professional environment.
• Create and manage referrals via the Electronic Referral System (ERS).
• Serve as the main point of contact for clinical staff, facilitating communication and support.
• Ensure clinic rooms are clean, tidy, and well‑stocked with necessary supplies.
• Perform general administrative tasks to support the day‑to‑day operations of the PCN.

• Strong organisational skills.
• Excellent communication abilities.
• Ability to multitask in a fast‑paced environment.
• Experience in a healthcare setting is a plus.

• Strong organisational and time‑management skills.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy in administrative tasks.
• IT proficiency, including Microsoft Office, ERS, and EMIS.
• Experience in customer service, ideally in healthcare.
• Ability to work collaboratively with a team.
• Flexible and adaptable to varying tasks.
• Previous administrative experience, preferably in a healthcare setting.
• Aware of security and health & safety procedures.
• Experience working within a Primary Care Network (PCN) or healthcare setting.
• Knowledge of clinical procedures and medical terminology.
• Familiarity with electronic healthcare systems beyond EMIS and ERS.
• Ability to manage and prioritise multiple tasks in a fast‑paced environment.
• Strong problem‑solving and decision‑making skills.
  
  Experience in managing patient referrals and appointments.
• Proactive attitude with the ability to work independently.
• Strong interpersonal skills and ability to build relationships with patients and staff.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.

• Salary: £12.21 an hour
• Contract:
  
  Bank
• Working pattern:
  Part‑time
• Reference number: A2063‑26‑0000
• Location:
  
  Allum Medical Centre, Fairlop Road, London, E11 1BN

• Employer Name:
  Forest Integrated Health PCN
• Address:
  Allum Medical Centre, Fairlop Road, London, E11 1BN
• Website: (Use the "Apply for this Job" box below)..eccles