Operational Support Manager

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation.

Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

An exciting opportunity has arisen for an Operational Support Manager to join our team in Adult Autism Service.

This role will support providing an effective business/administration and performance support to the service. This will include providing a safe, high-quality service is available to adults referred onto the Adult Autism pathway; developing and delivering a comprehensive specialist service that is adult-centred; pro-actively resolving day-to-day A&C management.

The role will provide line management to a team of administrative staff.

This successful candidate should possess excellent communication skills and be able to work autonomously as well as working within a team.

• Assist and support the Operational and clinical Lead in the smooth running of the service whilst pro-actively resolving day-to-day A&C management issues within the Service.
• Assist in collating, delivering, and reporting monthly internal and external service KPI’s.
• Data collection and analysis in relation to patient data flow on the Adult Autism pathway. Backlog/waiting lists from review of patient data on RiO to measure and monitor trends in backlog/waiting lists.
• Provide expertise in data collection, extraction, processing, and interpretation.
• Assist in the implementation of effective processes and procedures to monitor and track performance within the Service. To support clinicians in resolving issues where agreed performance is not being met.
• Ensure proactive management of patient pathway issues
• Support with compliance, accuracy and maintenance of both local service data systems and the service’s performance with the Trust wide information system such as Rio.
• Produce weekly patient tracking list (PTL) and RTA reports for Head of Service
• Ensure patients are booked for diagnostic assessments 6 weeks in advance, ensuring all available clinic slots are utilised.
• Produce weekly clinic utilization report with narrative

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.

• We are kind.
• We are respectful.
• We work together with our communities.

These three values help us to strive to provide the best care by the best people.

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,714 and a maximum payment of £5,941 - per annum, pro rata for part time).

Please see attached document regarding acceptable use of AI during the recruitment process.

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.

• NVQ Level 4/5 qualification or equivalent

• Project management qualification or equivalent experience

• Experience of line management of staff in a previous role
• Analysing and…