Deputy Service Manager

Position: Deputy Service Manager (Permanent)
Deputy Service Manager

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Job Title:

Deputy Service Manager

Location:

Southwark, please note that this location does not have step free access

Salary: £31,900

Shift Pattern: 37.5 hours per week Monday to Sunday on a rolling rota with shifts varying as 09.00
-17.00,  and  This role includes working weekends, evenings and bank holidays. You will also take part in our out of hours service for managers.

About the Role

We are seeking a dedicated Deputy Service Manager to join our service based in Southwark. The service is a short-term (up to two years) supported living service for people who have an enduring mental health diagnosis and who require and can benefit from, the help and support offered. It consists of 14 self-contained flats and one crisis room for adult men with medium to high-level support needs who require 24-hour supported accommodation, helping them to continue to live in the community and to reduce the risk of admission to hospital.

In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will also support with some day to day responsibilities of the team such as providing tailored support to our residents directly. As a Manager, you will support in driving service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment.

You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow.

You will support us continue to work in a trauma informed way, and create a psychologically informed environment, which supports us in creating a safe, respectful, and responsive environment which puts our people and communities at the forefront. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

* Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development

* Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.

* Support with day to day tasks within the service such as direct support to residents and supporting the team to deliver the best possible outcomes with their residents.

* Ensure Risk Management processes and policies are followed within the service.

* Property and housing management, ensuring accommodation standards, timely maintenance and reporting.

* Striving to ensure excellence and quality in our service delivery.

* Financial Management of service budget with cost saving mechanisms.

About You

We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will experience of direct line management responsibility for the frontline care and support staff at your service who are providing housing related support to people who have experienced various difficulties and circumstances.

We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.

What we are looking for:

* Previous experience in supporting those who struggle with their mental health, ideally in a similar environment

* Ability to provide high quality support and line management to staff

* Ability to motivate and empower a team to achieve KPI's

* Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service

* Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries

* Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency

* IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software

* Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the…