Haemoglobinopathy Patient Pathway Co-ordinator

Overview

Job Summary

The pathway co-ordinator role is to facilitate a smooth patient journey for those under the care of the Community Red Cell Service in North Central London.

• The post holder will have a responsibility for supporting patients through their clinical pathway to ensure prompt treatment, no unnecessary delay and confusion, and to enable a positive and reassuring care experience.
• The postholder will ensure that every effort is taken to improve the quality of communication and work proactively to improve access to information and respond to enquiries for all patients and staff members who use the service. The key functions of the post are ensuring high quality patient experience and assisting service development to maintain this.
• The role requires close liaison with other managers and medical staff. The post holder will be expected to undertake clerical and administrative duties as part of the team where appropriate, ensuring the maintenance of basic and essential services are met.
• The post holder will ensure the work of the team is carried out to the required high standards and will contribute to the continuous evaluation of systems to improve the service and to meet targets.

About Us Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. We aim to employ a workforce which is as representative as possible of this population. We are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.

The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.

Date posted 26 January 2026

Pay scheme Agenda for change

Band Band 4

Salary £33,094 to £36,195 a year pro rata per annum Inclusive of Inner London HCAS

Contract Permanent

Working pattern Part-time

Reference number 220-WHT-3652

Job locations Cross Site (Camden & Islington Sickle Cell & Thalassaemia Centre and George Marsh Centre), London, N7 8GG

Essential

• Minimum of 5 GCSEs or equivalent including English and Mathematics
• Knowledge of full range of administrative and organisational policies and procedures acquired through training or equivalent experience to degree level

Knowledge and Experience

• Working in a busy office/ NHS environment
• Ability to work alone or as part of a team
• Ability to work to detailed deadlines
• Handling sensitive and confidential information
• Knowledge and appreciation of equality and diversity issues

Desirable

• Management experience
• Knowledge of medical terminology

Other

• Ability to travel independently to all sites across NCL
• A flexible approach to service delivery
• Displays a strong motivation and commitment to success
• Treats all people equally and with respect

Skills

• Able to manage competing demands and priorities in a changing, complex environment and is personally resilient
• Competent IT skills including Microsoft Office apps (Word, Outlook, Excel, PowerPoint)
• Excellent Team worker/builder
• Excellent organisational and prioritisation skills
• Minute Taking