Hub Monitoring & Response Officer - Peffermill Industrial Estate

Overview

Hub Monitoring & Response Officer – fixed term until 30/06/2026

Peffermill Industrial Estate

Salary: £26,337 - £28,835 (pro-rata for part-time)

Hours:

16 per week, 52 weeks

• Assist in providing emergency and support services to Edinburgh Telecare service users.
• Offer advice, information and liaise with other council departments and outside agencies.
• Visit users in their own homes, provide assistance and care to vulnerable adults.
• Answer calls from service users on the computerised calls handling facility, assess the nature of an emergency call, prioritise the level of urgency and respond accordingly.
• Drive to users’ homes, identify the extent of practical and emotional support required, and liaise with emergency services and other statutory/non‑statutory agencies.
• Provide emergency assistance – First Aid, resuscitation, personal care and safer moving and handling using specialist equipment.
• Develop knowledge of Assistive Technology Enabled care equipment and devices, support users through demonstration and assist the team with installation and repairs.
• Maintain accurate records and statistics, manage confidential information appropriately.
• Work to a 24/7 rota, including 12‑hour day and night shifts; unsocial/shift allowance payments up to £7,400 per annum.

• Valid UK driver’s licence.
• Regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007 – must join or update PVG Scheme.
• Overseas criminal record check if spent 3 months out of UK within the last 5 years.
• Ability to work flexibly and resiliently within a close‑knit team.
• Treat confidential information with care, maintain professionalism and compassion.

16 hours per week, 52 weeks, with flexible working options available.

Unsocial/shift allowance up to £7,400 per annum.

Commitment to a diverse and inclusive workplace culture.