Patient Liaison Officer

Patient Liaison Officer

The Sloane Hospital, part of Circle Health Group, is a leading independent healthcare provider in Kent.

We are seeking a Patient Liaison Officer for our Sales & Marketing department. This full‑time role is 37.5 hours per week with a flexible shift pattern.

• Convert appropriate self‑pay enquiries and consultations into self‑pay procedures within Circle Health Group against pre‑agreed targets.
• Provide a quality service for potential self‑pay patients, ensuring accurate and timely responses to enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
• Facilitate necessary access times and information required for patients to convert to a procedure.
• Influence patients to choose Circle Health Group for their procedure.
• Provide pre‑consultation information and indicative pricing accurately and promptly to the NEC and directly enquired patients to maximise conversion to appointment.
• Book appropriate self‑pay patients into suitable clinic appointments.
• Comply with all relevant mandatory training.

• Customer service experience using telephone, written and face‑to‑face communications.
• Working within service performance standards.
• Proven influencing/sales skills.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.
• Excellent telephone manner and interpersonal skills.

Salary:
Up to £27,000 per year, depending on level of experience, training and qualification.

• 25 days holiday per year (bank holidays), increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme covering pre‑existing medical conditions
• Friends & Family hospital discounts
• Family friendly policies including enhanced maternity, paternity & adoption pay
• Non‑contributory life insurance
• Staff engagement hub with discounts, rewards and voluntary benefits
• Access to resources, tools and services to support wellbeing
• Employee recognition programmes
• Industry‑leading training and development opportunities

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all colleagues. We strive to attract candidates with diverse experiences, backgrounds, identities and expressions, and we value a range of work styles and skill sets.