Patient Access Co-ordinator

Overview

The Patient Access Co-ordinator will be the first point of contact for patients and service users, providing in-depth knowledge of outpatient and inpatient scheduling procedures for their specialty. The post holder will liaise closely with the clinical team and specialty management teams to ensure patients receive timely and appropriate appointments according to their care pathway. Depending on the requirements of the specialty, the post holder will need to cover the service on a rotation during operational hours, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their specialty.

This will ensure that, at every contact with the Trust, patients can speak to staff who understand their scheduling needs and that clinical teams are supported by knowledgeable administrative staff.

Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.

• Act as the first point of call for all patient access queries
• Be responsible for the scheduling of outpatients appointments, elective admissions and all associated appointments
• Ensure that patients are reminded of their appointments
• Provide a point of contact for patients both face to face and over the telephone
• Ensure that each patient is treated as an individual and their individual needs are met
• Provide a welcoming and efficient reception service
• Respond to enquiries in a courteous and efficient manner
• Ensure that all data is inputted accurately into the computerised hospital administration system (EPIC)

• Develop expertise in all aspects of the speciality pathways
• Using the PTL to ensure that the booking of all patients is in line with Trust and National waiting time targets
• Responsible for the accurate input and maintenance of confidential data
• Ensure regular, efficient validation of all waiting list data
• Work flexibly to ensure the department operates effectively
• Ensure that all patient demographics are checked and updated
• Ensure patient cancellations/changes are recorded
• Ensure that all clinics are ‘cashed up’
• Ensure urgent referrals are dealt with
• Undertake any general office responsibilities including collection and distribution of post and emails
• To provide general administration support as directed by management

The orthopaedic department is rapidly growing into one of London’s largest orthopaedic services providing specialist tertiary interest in:
Lower limb and Upper limb revision arthroplasty, surgery for young adult hip disorders, foot and ankle surgery, hand and wrist surgery, spinal surgery and patients with complex co-morbidities such as haemophilia and sickle cell disease.

We are among the UK’s busiest, most successful foundation trusts. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Our values help us to define and develop our culture, what we do and how we do it. It is important that we all understand and reflect these values in our work. We are:

Caring – we put patients first

Ambitious – we innovate and strive for excellence

Inclusive – we respect each other and work collaboratively

For further details / informal visits contact:
Name:
Jeiand Fahimy |

Job title:

Assistant Service Manager | Email address: