Business Manager

London Based - Multi-Site Clinics - Some National and International Travel

About the Role

We're looking for an experienced Business Manager to lead our clinic operations across multiple sites. You'll drive performance, ensure excellence, and support talented teams to deliver outstanding results.

What's In It For You

• Real impact: Lead operations across multiple premium locations
• Career growth: Develop your leadership skills in a growing business
• Variety: No two days the same—strategic oversight meets hands-on problem-solving
• Premium environment: Work with passionate teams delivering exceptional client experiences

What You'll Do

Operations & Performance

Oversee daily operations across all clinic locations, set and achieve revenue targets while controlling costs, monitor key metrics (utilisation, productivity, margins) and use data to drive improvements, and manage clinic systems including CRM, booking platforms, and POS.

Lead and coach Clinic Managers and Front-of-House teams, support recruitment, onboarding, and performance reviews, and build a high-performance culture where people thrive.

Compliance & Quality

Ensure regulatory compliance, conduct regular audits for health & safety, infection control, and GDPR, and maintain exceptional service standards across all sites.

Client Experience & Growth

Collaborate on marketing campaigns and promotions, improve conversion rates and client satisfaction, support rollout of new services and technologies, and identify opportunities for commercial improvement.

What experience do you need:

• Proven multi-site management experience (clinic, beauty, wellness, or hospitality)
• Strong commercial and financial management skills
• Excellent leadership abilities with a people-first approach
• Understanding of compliance and regulatory requirements
• Comfortable travelling between sites regularly

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.