Medical Secretary

Mayo Clinic Healthcare in London is seeking an experienced Medical Secretary in the Executive Health clinic. The Medical Secretary provides high‑quality administrative and secretarial support within a fast‑paced, multispecialty medical environment. The role includes managing patient appointments, coordinating with clinical teams, and handling confidential information with accuracy and professionalism.

Key Responsibilities

Secretarial Support

• Provide accurate and confidential secretarial support, including audio typing and document preparation.
• Manage correspondence, telephone enquiries, and all communications promptly and professionally.

Appointment Management

• Schedule appointments within the electronic medical record system with a high level of accuracy.
• Process new patient referrals and coordinate appointments with relevant departments.
• Advise patients on co‑payments, authorisations, and pre‑service requirements.
• Register new patients and maintain up‑to‑date records.
• Support patient visits by addressing queries and coordinating care internally and externally.
• Arrange investigations and obtain results, ensuring urgent findings are escalated appropriately.
• Communicate effectively with clinicians, external providers, and patients.
• Maintain effective working relationships across the organisation and with external partners.

Documentation & Records Management

• Manage incoming medical records, imaging, and test results.
• Prepare clinic notes and ensure timely distribution of follow‑up documentation.

Policy Compliance & Systems

• Apply scheduling policies and criteria accurately.
• Use multiple systems efficiently to support scheduling and service enquiries.

Required qualifications

• GCSE or equivalent.
• 3 years’ medical secretarial experience.
• Experience with in NHS or private healthcare settings.
• Fluency in English and eligibility to work in the UK.

Preferred qualifications

• Medical Terminology training.
• Strong written and verbal communication skills.
• Ability to work independently and balance competing demands.
• Excellent attention to detail and proofreading accuracy.
• Proficient computer and keyboard skills (Meddbase and CRM).
• Basic understanding of insurance terminology.
• Experience across multiple specialties.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other healthcare provider according to U.S. News & World Report. As we prioritize patient needs, we remain equally dedicated to our employees. With advancement opportunities for a fulfilling career at Mayo Clinic, you'll thrive in a supportive environment that fosters innovation and champions belonging while providing essential resources for your success.

Our commitment to improving lives and advancing medicine knows no borders. Mayo Clinic International focuses on expanding our global reach by building strong connections with collaborators, clients, communities, and patients worldwide. By aligning our international efforts within strategic areas, Mayo Clinic is positioned to Cure, Connect, and Transform healthcare on a global scale.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

It is the policy of Mayo Clinic not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

• Job Identification 374633
• Job Category Administration & Administrative Operations
• Posting Date 01/21/2026, 09:23 PM
• Job Schedule Full time
• Locations W1B 1PT
• Benefits Eligible Yes
• Compensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended.
• Union Job No
• Area of Interest Administration
• Marketing Category 1 Patient Care - Other