Band 4 Patient Pathway Navigator

We are looking for an individual to join the Urology Department to manage and maintain general urology and elective pathways, including but not limited to; RTT Validation, within a large cancer/benign service, working with the Urology admin team to better the performance of our service. The successful applicant will have specific responsibility for our Urology diagnostic pathways and will also need to demonstrate flexibility to support other Urology sub specialities as required.

An opportunity has arisen for a full time Diagnostic Urology Pathway Navigator to join the Urology department.

We are looking for a positive and motivated person with an eye for detail to join our team.

The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:

Previous experience of working with the public and/or patients in a healthcare environment

Experience of interacting with staff at all levels

Previous administrative and organisational experience

Experience of managing and prioritising own workload and working to deadlines

Experience of dealing with non-routine and complex problems

If you believe you meet the criteria of the person specification and would like to join our team at this time, we would be interested in receiving your application.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

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Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

• English and maths GCSE level or equivalent
• Evidence of personal development
• Knowledge of medical terminology

• Experience of interaction with staff at all levels of an organisation
• Experience of managing complex administrative processes
• Experience of dealing with non-routine and complex problems
• Experience of working effectively in a high pressure environment
• Experience of managing rapidly changing and competing demands
• Experience of managing and prioritising own workload and working to deadlines
• Experience communicating effectively via email and telephone
• Experience working in a healthcare setting or with patients/carers
• Experience of service development or improvement
• Experience of NHS waiting list targets - including referral to treatment time

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Ability to use databases and manipulate and share information with colleagues accurately and clearly
• Ability to prioritise workloads according to patient safety and deadlines
• Ability to confidently interact and share knowledge with staff at all levels, showing compassion and kindness at all times
• Ability to learn and assimilate information quickly
• Ability to adapt to rapidly changing priorities and manage high pressure situations
• Knowledge of NHS Waiting Time Targets and KPIs - including referral to treatment time, DM01 and cancer waiting time targets
• Ability to problem solve and support colleagues to work through issues they may encounter
• Proof of continuous learning and development
• Knowledge of Trust IT Systems - PACS, Cerner and Dictation Services

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking and the ability to problem solve quickly.
• Able to work effectively in a team
• Good time management and organisation skills
• Able to support colleagues and patients
• Exemplify the Trust values

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£33,094 to £36,195 a yearper annum inclusive of HCAS