Clinical Hub Administrator

Hours:
Full time - 37.5 hours per week

Length of Tenure:
Permanent

Our Clinical Hub services have been developed to streamline the coordination of care for patients, address the evolving palliative and end of life care needs of our local population and maximise the flexibility and responsiveness we can offer.

We are looking for an experienced, enthusiastic, and highly motivated individual to take up the post of a Clinical Hub Administrator to ensure the smooth running of patient services at Royal Trinity Hospice.

You will be a key member of the Clinical Hub Services, andthe wider multidisciplinary team working across Royal Trinity Hospices community catchment area supporting patients with urgent and complex specialist palliative care needs wherever they call home.

• To ensure the smooth running of the Clinical Hub by providing comprehensive, efficient and high quality secretarial and administrative services to all patient services teams.
• This will involve prioritising and organising the day-to-day workload while maintaining confidentiality of information throughout the full range of duties involved.
• To work as part of the administrative team to ensure the smooth running of the patient services.
• Deal with the day-to-day demands on the service and aim to resolve problems with the Line Manager and relevant Clinical Leads. Use own initiative to ensure that urgent matters are brought to the attention of the Line Manager.
• To be able to effectively monitor, manage and action a number of Outlook inboxes. Clinical requests, inbound referrals and adding documents require precise attention to detail.
• Coordinate, book and amend clinicians appointments where necessary, including identification and booking of key resources such as staff, rooms and transport.
• To be able to take notes/minutes of clinical and administrative meetings as required by the teams and to take forward actions arising from the notes/minutes.

• We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
• A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
  
  A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight test for DSE users and a contribution towards the cost of glasses
  25% store discount in Trinity shops
  
  Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling

• This will involve prioritising and organising theday-to-day workload while maintaining confidentiality of information throughout the full range of duties involved.
• To work as part of the administrative team to ensurethe smooth running of the patient services.
• To ensure the smooth running of the Clinical Hub by providing comprehensive, efficient and high quality secretarial and administrative services to all patient services teams.

• Effective communication: inter-personal and organisational skills, face to face, in writing and over the telephone
• Competent IT Skills
• Strong organisational skills
• Strong attention to detail & accuracy
• Problem solving and analytical skills
• Self-confident and intuitive
• Willing to work with a degree of flexibility
• Previous Telephone and Customer Service experience
• Previous experience of working in a healthcare environment

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,000 to £29,355 a year including London Weighting