Team Lead - Private Care Division

The Team Lead role provides an invaluable patient focused service, working within the Private Care unit of the hospital for consultant surgeons and physicians. The main responsibilities will be processing and typing referrals to other organisations, dealing with patient queries and providing a high quality secretarial, administration service at a leading Cancer Centre which prides itself on clinical excellence.

It will also include supervising the work of a team of Medical PAs/Secretaries. This will include the undertaking of performance appraisals and objective setting for staff, managing local recruitment processes and managing staff in relation to Trust policy and procedure, with the support of the Business Administration Manager.

The successful candidate will be enthusiastic and experienced, who enjoys patient contact and working in a multi-disciplinary environment to support the delivery of a quality service. You must be able to demonstrate good communication skills, flexibility, reliability and have an organised approach to work.

Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon good quality organisational and administrative support. The medical secretary is oftenthe first point of contact for users of the Trust's services, and is central to the co-ordination and effective functioning of the Clinical Unit Team.

The post holder will be responsible for the provision of an efficient secretarial service to a Consultantteam within the Clinical Unit. They will liaise with all colleagues within the multidisciplinary team, andwith internal departments and external agencies to ensure the continuity of patient treatment.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information please refer to the Job Description and Person Specification.

• To assist with arrangements for patient admissions, liaising as necessary with the medical team, diagnostic departments, admissions office, transport desk etc.
• To liaise as necessary with the Senior Sister and clerical supervisors within Outpatients to ensure effective clinic management (for example, cancelling, reducing and overbooking of clinic lists).
• To manage local team meetings and attend secretarial lead team meetings, escalating serious problems to the attention of the Assistant Service Manager.
• Jointly arrange and provide cross cover with the other team leads, supported by the Business Administration Manager.
• To support other departments during times of extreme staff shortage or increased workload toensure that the Trust provides a continued service to its patients.
• Support the administration of SHO, SpR and Consultant rotas and on-call arrangements as required.
• To supervise the work of Medical PAs/Secretaries, depending upon team arrangements. This will include the undertaking of performance appraisals and objective setting for staff, managing localrecruitment processes and managing staff in relation to Trust policy and procedure, with the support of the Business Administration Manager.

• Educated to degree level or equivalent
• Association of Medical Secretaries and Practice Managers Receptionists (AMSPAR) qualification or equivalent
• Customer care course/experience

• Previous experience working as a highly effective PA
• Experience of working in a hospital of healthcare environment

• Full range of IT skills, including spreadsheet analysis
• Ability to work pro-actively and cooperatively with senior management and clinical and admin staff

• Ability to work effectively within a team and to manage and…