Receptionist - Rheumatology Outpatients

Overview

The Rheumatology department is advertising for aReceptionist to support the smooth running of the busy Rheumatology Outpatients Department. The post holder will deliver a high-quality reception and support service, with responsibility for patient liaison, appointment bookings, and real-time data entry into the Patient Administration System (PAS).

• Be the first point of contact for appointment bookings and liaise with clinicians as appropriate.
• Ensure accurate and timely entry of patient information into PAS, adhering to real-time data entry principles.
• Provide support and cover for the waiting list coordinator in managing bookings for the Rheumatology Day Unit.

Join Norfolk and Norwich University Hospital (NNUH), one of the largest NHS trusts in the UK, with a workforce of over 10,000 staff. We offer a range of services and benefits, including NHS pension and annual leave, flexible working, and staff development opportunities.

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service to NNUH Colney Lane site
• Free 24-hour confidential counselling support
• On-site Nursery and cafes with staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work and home electronics

Date posted: 23 January 2026

Pay scheme: Agenda for Change

Band: Band 2

Salary: £24,465 per annum

Contract: Permanent

Working pattern: Full-time, Flexible working

Location: Norfolk and Norwich University Hospital, Colney Lane, Norwich, NR4 7UY

Job responsibilities
Please view the attached job description for full details and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification. This position is part of occupation code 4216 and does not meet UKVI eligibility requirements for a Skilled Worker Visa (Certificate of Sponsorship not available).

Essential

• Good general standard of literacy and numeracy
• To undertake PAS training

Experience

• Previous clerical work including data input
• Experience in NHS or customer service organisation

Skills

• Good communication and interpersonal skills

Attitude, aptitude

• Flexible - able to multi-task and prioritise
• Demonstrates NNUH PRIDE values:
  People focused, Respect, Integrity, Dedication and Excellence
• Commitment to Equality, Diversity and Inclusion

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check may be required.

Employer:

Norfolk and Norwich University Hospital
Address:
Norfolk and Norwich University Hospital, Colney Lane, Norwich, NR4 7UY