Patient Coordinator

Overview

Parchmore Medical Centre provides GP services to 15,000 patients in Thornton Heath and Haling Park Medical Practice looks after 3,700 patients in South Croydon. We are seeking Part Time Patient Coordinators – 24 hours per week.

Shifts are between 7:45am and 7:00pm Monday to Friday (8:00pm on Tuesdays & Thursdays) plus Saturday afternoons on a rota basis.

Provide front of house customer service to all stakeholders with a positive and professional image at all times. Receive, advise and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Advise and support patients and colleagues in accessing new technological processes and procedures introduced by the practice.

Provide general administration support to the Practice team, including Doctors and Health Professionals.

• Must be flexible to provide cover for staff
• Have excellent customer service skills
• Be a good communicator
• A team player
• Able to cope under pressure

We are an innovative, forward thinking, multi-award winning GP training practice, with a committed team. We provide multi-professional teaching. Our practice team consists of full admin & frontline teams, own pharmacists, Physicians Associates, 5 practice nurses, 4 HCAs, 5 Partners and 9 salaried GPs, and have Social Prescribing embedded in our local community. We offer a competitive package with support for development and the NHS Pension Scheme, if eligible.

Date posted: 19 January 2026

• Pay scheme
• Salary: £12.21 an hour
• Contract:
  
  Permanent
• Working pattern:
  Part-time
• Reference number: A

Parchmore Medical Centre
97 Parchmore Road
Thornton Heath
Surrey
CR2 7ND

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Partnership team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Essential

• On/GCSE Level qualifications in English & Maths or equivalent
• A demonstrable commitment to professional development

Desirable

• A recognised IT qualification

Essential

• Previous experience in dealing with the public
• Reception experience

Desirable

• Previous work experience at a GP Practice
• Experience of Clinical Systems

Essential

• Good computer skills
• Excellent interpersonal and communication skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Parchmore Group
97 Parchmore Road
Thornton Heath
Surrey
CR2 7ND

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